Charming SW Florida Vacation Rental Florida - Gulf of Mexico The “Royal Canberra”

Charming SW Florida Vacation Rental
Florida - Gulf of Mexico
The “Royal Canberra”

This insurance is made available only through the websites shown to the right and only when vacationers have used their services to locate our property. You can click on either of the banners shown, to be taken to the respective sites ( or to learn more about their Carefree Rental Guarantee, see below ). Look for the “Carefree Rental Guarantee” badge.

At VRBO, look for the Link along the top - click on “Rental Guarantee”

For Vacation Rentals, the Link is on the right, beneath the Contact Owner area.

Neither the homeowner nor the manager of the property shown herein, have any affiliation with HomeAway or their family of sites including those shown above, other than the property is listed with both the above captioned sites. The links provided above and the HomeAway Carefree Rental Guarantee Program are provided for informational purposes only. Any relationship entered into is between the vacationer and the HomeAway community.

Don't leave anything to chance

While most vacations go as planned, life is full of surprises. The Carefree Rental Guarantee from HomeAway protects you up to $10,000 if:

1The home has been foreclosed or is in bankruptcy

2The owner inadvertently double-books the property

3The owner wrongfully withholds your security deposit

4The property is misrepresented

Learn more about the guarantee

and go directly to their site

Peace of mind starting at $39

The Carefree Rental Guarantee from HomeAway protects 100% of your vacation rental payments up to $10,000. See details

Terms and Conditions
HomeAway Carefree Rental Guarantee Agreement
When you register your vacation rental for the HomeAway Carefree Rental Guarantee (the "Program"), you agree with, accept and are subject to these terms and conditions (the "Terms"). As detailed below, the Program currently offers two levels of protection: (i) Carefree Guarantee Basic (the "Basic Plan") at no charge, and (ii) Carefree Guarantee Gold (the "Gold Plan") for a fee. The Basic Plan is intended to provide up to one thousand dollars ($1,000) of protection against Internet Fraud (as defined below). The Gold Plan is intended to provide up to ten thousand dollars ($10,000) of protection against the following: (i) Internet Fraud; (ii) Wrongful Denial of Entry; (iii) Material Misrepresentation; and (iv) Wrongful Deposit Loss, in each case as detailed and/or defined below. All amounts in these terms are in U.S. dollars.
1. General Program Guidelines. You qualify for the Program if you do all of the following:
Find, inquire about, and rent a vacation rental property advertised in the HomeAway, Inc. community of websites servicing the U.S. market: HomeAway.com, VRBO.com, VacationRentals.com, A1Vacations.com, GreatRentals.com, and/or CyberRentals.com (collectively, "HomeAway" or the "HomeAway Sites");
Select either the Basic Plan or the Gold Plan, and, if you select the Gold Plan, make the applicable payment;
Notify HomeAway of your intent to rent a property and register for the Program by registering via the HomeAway Site (such notification and registration being hereinafter referred to as the "Registration"). IMPORTANTLY, IF YOU SELECT THE GOLD PLAN, YOU MUST COMPLETE THE REGISTRATION AND MAKE THE APPLICABLE PAYMENT TO HOMEAWAY AT LEAST TWO (2) DAYS PRIOR TO YOUR ARRIVAL DATE. If you select the basic plan, you must complete the registration before you submit a HomeAway Carefree Rental Guarantee Reimbursement Request Form. In either case, your payment to the property owner or manager must be received by the property owner or manager before HomeAway has sent you notice that the subject rental property is ineligible for participation in the Program. A traveler who completes the Registration is hereafter referred to as a "Registered Traveler";
Send money to the property owner or manager via credit card, PayPal, check or direct bank transfer to secure the booking or reservation of the property;
Incur a loss of funds in accordance with these Terms;
Notify HomeAway of your loss within the required time periods set forth below;
Are denied reimbursement for your loss of funds from (i) the property owner or manager, and (ii) PayPal or your bank, payment provider or credit card issuer (as applicable); and
Submit a completed HomeAway Carefree Rental Guarantee Reimbursement Request Form (the "Reimbursement Request Form") within the required time periods set forth below.
2. Protections Provided under Plans.
2.1 Basic Plan.
(a) Subject to the restrictions and limitations set forth in these Terms, the Basic Plan provides up to one thousand dollars ($1,000) in aggregate protection to Registered Travelers against amounts actually paid by a Registered Traveler to a property owner or manager where such funds are lost or misappropriated as the result of Internet Fraud. The actual amount of aggregate protection to Registered Travelers under the Basic Plan is equal to the lesser of one thousand dollars ($1,000) or fifty percent (50%) of the amounts actually paid by a Registered Traveler to a property owner or manager where such funds are lost or misappropriated as the result of Internet Fraud. "Internet Fraud" is defined as a deposit or payment by a Registered Traveler for a vacation rental that is listed on a HomeAway Site where such listing is subsequently determined to be, in HomeAway's reasonable discretion, fictitious or illegitimate in that the vacation rental property (i) does not exist, or (ii) was advertised by the advertiser with the intention of defrauding travelers and with the general aim of making the victim believe in the existence of a non-existent rental property.
2.2 Gold Plan.
Subject to the restrictions and limitations set forth in these Terms, the Gold Plan provides up to ten thousand dollars ($10,000) in aggregate protection to Registered Travelers against amounts actually paid by a Registered Traveler to a property owner or manager for a rental property that is listed on a HomeAway Site where such funds are lost or misappropriated as a result of: (i) Internet Fraud (as defined above); (ii) Wrongful Denial of Entry (as defined below); (iii) a Material Misrepresentation (as defined below); and/or (iv) Wrongful Deposit Loss (as defined below). Please note that, if you purchase the Gold Plan and subsequently cancel your trip or vacation rental arrangement for any reason you will not receive a refund for any payments made to HomeAway for the Gold Plan.
(a) The term "Wrongful Denial of Entry" means that a Registered Traveler has made a deposit (if required) and full payment to a property owner or manager for a rental property that is listed on a HomeAway Site but (i) the Registered Traveler is intentionally and wrongfully denied access to the subject property at the start of or during the rental term as the result of the intentional and wrongful act of the property owner or manager, and (ii) the Registered Traveler's deposit and/or payment (or appropriate portion thereof) is not refunded and is wrongfully withheld by the property owner or manager. Examples under this category of protection include (i) where the subject property is in foreclosure or the property owner or manager is in bankruptcy, in either case resulting in the Registered Traveler being denied access to the subject property; and (ii) the property owner or manager has "double booked" the subject property to two or more travelers for the same time period(s).
(b) The term "Material Misrepresentation" means that (i) a Registered Traveler has made a deposit (if required) and full payment to a property owner or manager for a rental property that is listed on a HomeAway Site, (ii) within two (2) hours of first entering the subject property on the first day of the lease or rental term, the Registered Traveler leavers the subject property and refuses to occupy the subject property due to the Material Non-Compliance (as defined below) of the condition of the rental property with the description made in the listing on the HomeAway Site; (iii) the Registered Traveler's deposit and/or payment is not refunded or is wrongfully withheld by the property owner or manager, and (iv) the existence of the Material Non-Compliance of such listing is subsequently confirmed by HomeAway in HomeAway's reasonable discretion. The term "Material Non-Compliance" is defined as follows:
Material defects in the subject property that are not disclosed in the listing and are of such an extent and duration that occupancy under normal usage conditions is impossible, as noted and documented by a Registered Traveler within two (2) hours of first entering the subject property on the first day of the lease or rental term; and/or
The material failure or complete absence of goods or services or facilities attached to the subject property that were described in the listing and that constituted an actual and material inducement to the Registered Traveler's rental of the subject property, as noted and documented by a Registered Traveler within two (2) hours of first entering the subject property on the first day of the lease or rental term.
For the avoidance of doubt, and in addition to the general restrictions and limitations described elsewhere in these Terms, the term "Material Non-Compliance" does not include a Registered Traveler's refusal to take possession of leased premises arising from or on the grounds of:
Minor or immaterial defects of the subject property in relation to the description in the listing including, without limitation, differences to the extent of: (i) the actual orientation of the subject property being up to but less than 30° different from the represented orientation; (ii) the actual overall habitable surface area of the subject property being up to but less than 25% different from the represented area; and (iii) the actual distance of the subject property to material amenities or material services being up to but less than 50% different from the represented distance; or
A temporary defect of or within the subject property or attached services (such as failure of the air conditioning or swimming pool).
(c) The term "Wrongful Deposit Loss" means a Registered Traveler's actual loss arising from a dispute between a Registered Traveler and a property owner or manager of a rental property that is listed on a HomeAway Site, involving a deposit that, upon completion of the Registered Traveler's stay is, in the reasonable judgment of HomeAway, wrongfully withheld by the property owner or manager in violation of the applicable rental agreement.
3. Illustrative Examples of Losses of Funds Not Protected by Plans.
3.1 Limitations of Basic and Gold Plans. The following are illustrative examples of losses of funds that the Basic and Gold Plans DO NOT protect against, as determined in the reasonable judgment of HomeAway:
Any deposits or payments for a vacation rental that are not refunded or returned because the Registered Traveler does not comply with the property owner's or manager's policies, is in breach of the rental agreement, or as otherwise stated in the rental agreement.
ANY DAMAGES OTHER THAN AMOUNTS ACTUALLY PAID TO OR DEPOSITED WITH THE PROPERTY OWNER OR MANAGER, INCLUDING ANY INDIRECT LOSSES, LOSS OF OPPORTUNITY, LOSS OF CUSTOM FEES, OTHER CONTRACTUAL PENALTIES, AIRFARE AND/OR ANY OTHER COST OR EXPENSE.
Payments or deposits made to any property owner or manager that are made via Western Union, MoneyGram, or other instant wire transfer services.
Payments or deposits made to any property owner or manager after HomeAway has sent notice to a Registered Traveler that the subject property is not eligible for participation in the Program.
Any loss of any kind where the Registered Traveler and the property owner or manager are related to each other in any degree, or are acting in concert to defraud HomeAway.
Any loss of funds that is caused by or results from events outside the control of HomeAway and/or the property owner or manager, such as weather events and natural disasters.
3.2 Additional Limitations of Basic Plan. In addition to the limitations set forth in Section 3.1 above, the following are illustrative examples of losses of funds that the Basic Plan DOES NOT protect against:
Any loss of funds except for a loss involving Internet Fraud, including, without limitation, any loss involving Wrongful Denial of Entry, Material Misrepresentation, Wrongful Deposit Loss, events that might be characterized as "renter's remorse", "bait and switch" or any objection by the Registered Traveler to the location, condition or suitability of purpose of the property.
Any deposits or payments for a vacation rental that are not refunded or returned because a Registered Traveler and the property owner or manager are in a dispute over whether a refund is due.
Any deposits or payments to the property owner or manager in excess of $5,000.00.
Any loss of funds related to a listed vacation rental property that exists but is the subject of a dispute over whether the property owner or manager has the authority to lease the subject property.
3.3 Additional Limitations of Gold Plan. In addition to the limitations set forth in Section 3.1 above, the following are illustrative examples of losses of funds that the Gold Plan DOES NOT protect against:
Any loss of funds except for a loss involving Internet Fraud, Wrongful Denial of Entry, a Material Misrepresentation, and/or Wrongful Deposit Loss.
Any deposits or payments to the property owner or manager in excess of $10,000.
Any Material Misrepresentation where the Registered Traveler failed to abandon or vacate the subject property within two (2) hours of first entering the subject property on the first day of the lease or rental term.
Any amounts actually paid to HomeAway for the Gold Plan if the Registered Traveler subsequently cancels his or her trip, or the rental of the subject property.
4. Process Requirements.
In order to obtain any reimbursement from HomeAway under the Program, a Registered Traveler must comply with the requirements set forth below. Failure to follow these requirements, or the taking of any action by any Registered Traveler without the written consent by HomeAway that impairs HomeAway's ability and/or right to mitigate any potential loss, or the making by any Registered Traveler of any false or misleading statement(s) with respect to any request for reimbursement hereunder, will void eligibility for reimbursement under the Program.
4.1 Third Party Reimbursement. If a Registered Traveler has paid money to a property owner or manager via direct bank transfer, PayPal, credit card or check, upon learning of the existence of a potential loss of funds protected under the Program, the Registered Traveler must immediately contact the bank(s), PayPal or credit card issuer (as applicable) to request recovery or reimbursement of the Registered Traveler's funds (a "Chargeback"). A Registered Traveler is only entitled to receive payment from HomeAway under the Program if the bank(s), PayPal or credit card issuer (as applicable) denies a Registered Traveler's request for a Chargeback. A Registered Traveler must provide HomeAway with written proof that he or she contacted the bank(s), PayPal or credit card issuer (as applicable) and that a request for a Chargeback was denied. A Registered Traveler is required to accept any settlement from the bank(s), PayPal or credit card issuer (as applicable), but may still be eligible for additional payments under the Program if such settlement is for less than the maximum reimbursement amount under the applicable Plan.
4.2 Proof of Identity. A Registered Traveler must provide written proof of his or her identity (e.g., copy of passport, driver's license, utility bills, credit card information, etc.) as HomeAway may request in its sole discretion. HomeAway may request one or more forms of proof of identity, and any determination by HomeAway with respect to the valid existence of any proof of identity shall be made in HomeAway's reasonable discretion.
4.3 Document the listing. A Registered Traveler must provide written proof that the subject property was listed on one of the HomeAway Sites.
4.4 Document the inquiry. A Registered Traveler must provide a copy (electronic or in print) of the inquiry email verification (the "Initial Inquiry") provided by the HomeAway Site when the Registered Traveler first inquired about the subject property, and HomeAway must be able to verify this Initial Inquiry by finding a log of this inquiry in its database.
4.5 Document the reservation. A Registered Traveler must prove that he or she reached a final agreement with the property owner or manager regarding the listed vacation rental and provide HomeAway with all requested documentation of email, telephone, written or other communications with the property owner or manager regarding the rental property.
4.6 Document the trip registration. For the Basic Plan, a Registered Traveler must complete the Registration prior to sending any money to the property owner or manager. For the Gold Plan, a Registered Traveler must complete the Registration at least two (2) days prior to the arrival date. In either case, if HomeAway sends the Registered Traveler a notice that a listing or property is not eligible for participation in the Program, then the Registered Traveler must prove that he or she made payment via direct bank transfer, PayPal, check or credit card to the property owner or manager prior to HomeAway's transmission of such notice.
4.7 Document all payment(s). A Registered Traveler must provide written documentation of all payments and refunds (partial, full and/or deposit) made to or by the property owner or manager. Additionally, a Registered Traveler must prove that those payments were made prior to HomeAway's transmission of any notice that the subject property was not eligible for participation in the Program.
4.8 Document the loss. The Registered Traveler must provide HomeAway with all requested written documentation of lost or misappropriated funds.. Further, the Registered Traveler must provide written evidence that the property owner or manager received funds from the Registered Traveler, was notified of the Registered Traveler's refund claim, and refused or failed to return or refund such funds to the Registered Traveler. Claimants should not alter or destroy any documentation related to the lost or misappropriated funds until the matter is resolved.
4.9 Notify HomeAway. The Registered Traveler must notify HomeAway within seven (7) business days of the first event giving rise to a Registered Traveler's request for reimbursement under the Program by: (i) email to customer support; or (ii) by mail to HomeAway Carefree Rental Guarantee Program, HomeAway.com, 3801 S. Capital of Texas Hwy, Suite 150, Austin, TX 78704; or (iii) by calling 512-493-0382.
4.10 File a reimbursement request. The Registered Traveler must complete, sign and submit the Reimbursement Request Form with all requested documentation to HomeAway within thirty (30) days of (i) receiving the Reimbursement Request Form or (ii) the departure date set forth in your Registration, whichever is later. The as-submitted Reimbursement Request Form must contain the Registered Traveler's agreement that:
Any payment available to such Registered Traveler under the Program shall be payable only to the extent that the proceeds of any coverage or recovery provided by any insurance policy or any other source of recovery held or collectible by any applicant under the Program is insufficient to reimburse wholly the Registered Traveler for lost or misappropriated payments made to the property owner or manager;
If HomeAway pays for the reimbursement, reversal or chargeback that a Registered Traveler seeks from a property owner or manager, such traveler agrees that HomeAway assumes all of his or her rights against the property owner or manager and any third parties related to the payment, and may pursue such rights directly or on such traveler's behalf, in HomeAway's sole discretion; and
Such Registered Traveler agrees to execute a general release agreement in form and substance acceptable to HomeAway, thereby releasing HomeAway from any and all claims such traveler may have arising prior to the date of the payment made by HomeAway..
4.11 Help us help you. For the avoidance of doubt, if a Registered Traveler requests reimbursement under the Program, he or she agrees to provide to HomeAway, on a timely basis, any documentation requested to support such request. Such traveler also agrees to fully cooperate with HomeAway in all aspects of the reimbursement process. HomeAway may close without payment any reimbursement request file of a Registered Traveler who does not respond to inquiries regarding an alleged fund loss or misappropriation within specified times.
4.12 Reimbursement process. HomeAway will complete the processing of each request for reimbursement under the Program within a reasonable time period after receipt of all requested documentation. As noted above, it is recommended that Registered Travelers who are seeking reimbursement do not discard or alter any documentation related to the reimbursement request until the matter is resolved.
4.13 Other offers. By registering for the Program, each Registered Traveler further agrees that HomeAway may transmit its email newsletters to such person, along with other account information that may be targeted to such traveler's interests.
5. Entire Agreement; Contact Information.
These Terms constitute the entire agreement between HomeAway and each Registered Traveler with respect to the Program. Except as may be modified by these Terms, each Registered Traveler acknowledges and agrees that it is bound by the existing Terms and Conditions of Use of the HomeAway Sites. In the event of any conflict between these Terms and the Terms and Conditions of Use, these Terms will govern. If you have any questions regarding the Program or these Terms, please contact us by: (i) email to customer support; (ii) by mail to HomeAway Carefree Rental Guarantee Program, HomeAway.com, 3801 S. Capital of Texas Hwy, Suite 150, Austin, TX 78704; or (iii) by calling 512-493-0382.
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